ORDERING LLB PRODUCTS
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at LLB you warrant that you are at least 18 years old or have parent’s permission to buy from us.
All personal information you provide us with or that we obtain will be handled by LLB as responsible for the personal information.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
LLB reserves the right to amend any information without prior notice.
PERSONAL INFORMATION
The following applies to any information you provide to us during any registration or ordering process:
- You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us.
- You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details
By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should e-mail us at info@lolalongebotanicals.com.
FRAUD PROTECTION PROGRAM
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
LLB welcomes your comments and feedback regarding this Web site, and LLB products and services. Any information, materials, suggestions, ideas or comments sent to LLB will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting LLB an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.
SHIPPING INFORMATION
You can trust that your order will be quickly processed and safely delivered. When you place an order, we will estimate delivery dates based upon shipping method selected and your shipment’s destination. Shipping charges are determined by the United States Postal Service. We offer free shipping on orders over $100 USD. This does not include orders shipped via Express Mail service. Orders are generally shipped within 24 hours from the time the order is placed. Shipping fees are not refundable under any circumstance, even in the instance of a return/exchange.
Shipping rates are based on standard U.S. Priority Mail prices and are set by the United States Postal Service. Our website has access to real-time U.S. Postal Service rates which are predicated on weight, service method (i.e. Priority, Express) and destination. Our system will present the shipping cost prior to closing out your order. You will have an opportunity to see the shipping price before your credit card is charged and your order is processed.
We are not responsible for your order once it has been shipped. Our policy is to ship the order to the address that you request your order to be shipped to during the check-out process. We cannot control how the post office handles your package. However, if there is a problem, our Customer Service Representatives will do their best to assist you in resolving the matter.
We ship all orders via U.S. Priority Mail (unless Express Mail is requested) with delivery confirmation. The U.S. Postal Service usually delivers Priority Mail within 2-3 business days and Express Mail within 1-2 business days. However, the Post Office does not guarantee the time that it takes to ship a package and neither does ENB. If your order does not arrive within 2-3 business days (for Priority Mail) or 1-2 business days (for Express Mail), you may not be entitled to a refund. Sometimes the Post Office takes an extra day or two to deliver packages to their destination. Please know that Express Mail does not always mean "Overnight" delivery to the Post Office. However, under normal circumstances, Express Mail packages are delivered by the next business day if the order was placed early enough the day before. When calculating the ship date, please do not include Sundays or U.S. holidays.
If you include your e-mail address when completing the online form during the checkout process, we will e-mail you tracking information for your package. You can track your package on the U.S. Postal Service website at www.USPS.com. Since we use the U.S. Postal Service to send orders, we can ship to P.O. boxes.
RETURN POLICYFOR ITEMS PURCHASED ONLINE
THERE ARE NO RETURNS ON ALL SKIN CARE PRODUCTS. This is to protect the integrity of our products and as such, all sales on skin care products are final.
We would accept returns on merchandize that are not skin care related.
You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under http://emergingnaturalbeauty.com/contact
If you have any questions about these Terms and Conditions, or the content or practices of our website, you can contact LLB directly at:
Lola Longe Botanicals
P.O.Box 840452 Houston, TX 77284
info@lolalongebotanicals.com
